You can’t work with them but you can absolutely not work without them. In this blog I intend to give you more information regarding licenses and learn you how to control your licenses.

Before we can start, I need to explain the there is an ‘old’ license model and a ‘new’ license model for RES PowerFuse. In RES PowerFuse 2005 and earlier, license key’s where used. In RES PowerFuse 2008 and later, xml files are used. In this blog, I will only discuss the model of 2008 and later. I will inform you about upgrading your licenses from 2005 to 2008 or later.

Content of this blog:

The general license process (registering your licenses)
Upgrading your licences
What if… (FAQ)?
      * You want to rename your RES PowerFuse or RES Wisdom Site?
     * You requested activation but have not received your activation files yet?
     * You lost/can’t find/never received your license files (or your dog ate them)?
     * Your licenses appear expired?
     * Your license appear expired after upgrade
     * Your evalution licenses are about to expire?
     * You need NFR licenses?
     * You want to register on the RES Support Portal but the Site license doesn’t work?
Contacting RES Software about your licenses

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The general license process

In general, you will receive license files from your reseller after ordering them. You should receive a reslicxxxx.xml and the license certificate. To apply the licenses in your RES PowerFuse/Wisdom environment:

1: Import the license(s)

Save the license file that you received by e-mail to an accessible location. This file should be named: reslicxxxxxxxxxxxxx.xml. Open the License Wizard and follow the prompts to upload the licenses to the Datastore. At the end of the process, you will be prompted to register your licenses.

2: Register the license(s)

Open the License Wizard again and follow the prompts.

The name of your RES Wisdom or RES PowerFuse Site can be any name. Most customers use their company name.

There are three ways to submit the request for license activation to RES Software:

Web: e-mail the activation request to RES Software from the RES Software website.

E-mail: e-mail the activation request to RES Software directly from an e-mail client on the computer running the RES Wisdom or RES PowerFuse Management Console (requires a configured MAPI-compliant e-mail client).

Save to file: save the activation request as a text file that you send to activation@ressoftware.com.

After registration, you will receive a single activation file (resactxxxxx.xml) by e-mail within 24 hours after completion of the process, on working days only. This is because we still register licenses manually. Generally, you will receive your activation within 1 maybe 2 hours. If you haven’t received anything after 24hours, something may have gone wrong. If this is the case, please send an email to backoffice@ressoftware.com or give us a call.

3. Activate the license(s)

Save the activation file that you received by e-mail to an accessible location. Open the License Wizard again and follow the prompts. When the licensing process is completed, the default Site ID is automatically replaced by a true Site ID that links your licenses to your business.

 

Upgrading
RES PowerFuse 2005 has a different license format than RES PowerFuse 2008 and later. When upgrading your production environment, you will need an upgrade license. The Servicepack will download this automatically when running the upgrade on your first machine. When you do not have an internet connection, you can download your upgrade license from the RES Support Portal. http://support.ressoftware.com

Note: You need to be logged on as the current owner of the license!

If you are building a new environment, you will need your full license. Please request your full license at backoffice@ressoftware.com


So what if…

You want to rename your RES PowerFuse or RES Wisdom Site?
Start the Activation wizard, choose the second option (Register and request activation) and a few ‘next’s’ later, you will be able to edit your site name. You have to wait for the activation files to arrive and import for the change will be applied.

You requested activation but have not received your activation files yet?
It may take a few hours, during working days, to process your activation. However, if you are waiting for a long time, something may have gone wrong. Please give us a call of send an email to our backoffice.

You lost/can’t find/never received your license files (or your dog ate them)?
Don’t panic! If you need them, just give us a call or send an email to our backoffice. Let us know who you are, for which company you work and (if applicable) send along your license certificate or Site ID if you don’t have a certificate either.

Your licenses appear expired?
Did you already activate your licenses and import the activation file? If you did and your licenses still appear as expired, please contact us!

Your license appear expired after upgrade?
Woops! Are you sure that you are allowed to upgrade? Please note that only customers with valid SA over all licenses in the console are allowed to upgrade. If you are convinced that something may have gone wrong, please let contact us a.s.a.p.

Your evalution licenses are about to expire?
Please contact us so we can discuss the best solution in your specific situation.

You need NFR licenses?
NFR licenses are Not For Resale licenses, meant for RES Software partners. Not a partner yet? Visit www.ressoftware.com for more information!

You want to register on the RES Support Portal but the Site license doesn’t work?
Only activated sites can register. Please make sure that you have registered and activated your licenses.

 

Contacting RES Software about your licenses
We are happy to help you with your license troubles. If you can not find your answer here, please do not hesitate to contact us. Our Backoffice is there for all administrative questions and you can reach them at backoffice@ressoftware.com. Our Support Department is happy to help you with all your technical issues regarding licensing, support@ressoftware.com.

Of course you can always give us a call!


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