Innovation is one of the central themes for the Healthcare Efficiency Through Technology (HETT) Expo taking place this week. It will examine how healthcare organisations should seize the opportunities available via technology.
The challenges facing the healthcare sector of course are well known. Budgets have been ring-fenced, but demand for services continues to rise. The result is a growing squeeze on the funds available and a pressing need for greater efficiency.
Yet the crux of the technology challenge isn’t about innovation for the sake of it. It’s about changing the way IT services are managed and delivered. The aim is to be more flexible and provide frontline users with a consumer-like, on-demand experience while ensuring security and compliance. It also means delivering solid foundations that benefit all stakeholders for years to come.
East Lancashire NHS Trust
Take consumerisation for example. This topic goes beyond the trend of bring your own device (byod). It means giving front line users the services they need at the right time and in the right way. Mark Taylor, Head of IT Support at East Lancashire NHS Trust, will be speaking about this at HETT. He will explain how the Trust is taking a self-service and automated approach to IT across the organisation.
The Trust has a large estate that spans two main hospitals, three community hospitals and outpatient sites and birthing centres. These sites have varying IT needs so the Trust’s vision is to make the IT Store ‘Amazon-like’. It has selected the RES IT Store to provide its 7,000 staff with a faster and more intuitive IT experience. The RES IT Store delivers ease-of-access to clinical systems and records. It also provides one centralised point of access through which staff can request more services and report problems.
The Trust will reduce the cost of service queries because employees are more self-sufficient and the majority of IT helpdesk tickets are automated. It will also use RES Software technology in its upcoming migration to Windows 7. This project was due to last until Q2 of 2015, but working with RES Software is helping them to expedite delivery and completion is now slated for the end of this year, months ahead of the original target.
The East Lancashire NHS Trust is an amazing project to be involved with and RES Software is excited to be the Trust’s partner in make this vision a reality. But we’ve also helped several other healthcare organisation deliver on their IT vision.
Moorfields Eye Hospital NHS Foundation Trust
Moorfields Eye Hospital NHS Foundation Trust is using RES Workspace Manager. This solution allows IT to manage every employee’s workspace from a single console. It is a natural replacement for roaming profile technology and provides more freedom for the clinician to move between devices. It has enabled the IT team at Moorfields to reduce login time to about 20 seconds and has also removed the pain of clinicians having corrupt profiles and the many hours spent on the phone to the helpdesk.
The main win for Moorfields has been the consistency of service being delivered across all members of staff. This consistency is vital where management is practicing and ex-clinicians with a laser-like focus on the frontline. These are the healthcare professionals administering patients. Their goal is to treat patients in a fast and efficient manner. Anything that detracts from that is not acceptable.
Aintree University Hospital NHS Foundation Trust
Aintree University Hospitals NHS Foundation Trust is another RES Software customer. It had major issues with login times because the majority of its consultants and doctors were moving to a new location without logging out. This meant they had problems launching a new desktop session. Printing out a patient record was also an issue because they contain sensitive data and finding the right printer in the right location was difficult.
The Trust deployed RES Workspace Manager to separate users’ data and settings from the underlying operating system. This allowed it to manage desktops based on the context of the user. From previously taking five minutes to load up a session, RES allowed the Trust to reduce access times to sub-30 seconds. It also means printer access can be assigned to a user based on their context. RES Workspace Manager is now supporting Aintree University Hospitals’ migration from XP to Windows 7.
RES Software at the Healthcare Efficiency in Technology Expo
These are just a few examples of how RES Software has become an important partner for healthcare organisations. We provide a toolset that can transform how they operate, the efficiencies that they derive from technology, and the way in which their people can benefit.
But don’t just take our word for it. Come to HETT at Olympia Central in London on Wednesday 24th September 2014 to hear these stories brought to life. East Lancashire NHS Trust’s Mark Taylor will be speaking on IT stores. Consulting CIO Ward Priestman will be examining how empowering end users drives efficiency. He led the transformation of IT service delivery at Aintree University Hospitals.