There are two downloads in this release. *We incorporated the RES IT Store Notification Clients into the RES IT Store Installer and renamed them the RES IT Store Client.
- RES IT Store 2014 FR2 Installer – This executable is used to perform a fresh install or upgrade an existing installation of the RES IT Store 2014.
- RES IT Store 2014 FR2 Release Notes – Contains information about new features, enhancements and fixes in the RES IT Store.
There are several new features included in the second feature release for the RES IT Store 2014. For a complete list of all the features and fixes, please refer to the release notes.
Password Reset with Security Questions
We have enhanced our self-service password reset functionality to easily support security questions and answers. This can be used to either replace or enhance the standard secondary e-mail address option, providing added security features.
Cancel Service Workflow Action
The new Cancel Service workflow action allows one service to cancel another, as well as allows provisioned services to be returned in a specified order. A must have when doing onboarding and off-boarding! For example, you can create one service that will lock a device, remove access and wipe it clean systematically and in that order to reduce risk in the case of lost and stolen devices.
Request Service Workflow Action
The new Request Service workflow action allows one service to request one or more additional services, which allows services to be bundled together, as well as supports more complex workflow actions.
Now users can be marked as active (counted towards a license) or inactive (treated as unlicensed), which allows administrators to mark service accounts, admin accounts and disabled accounts as inactive. This can not only reduce software license costs, it provides added security as inactive accounts cannot use the RES IT Store service catalog, or request or cancel IT services.
A Big Thank You!
I am very pleased with this new release. It has many improvements asked for by our customers, partners, professional services teams, and pre-sales teams. I want to make sure that I thank all of you who have helped to develop, test, document, and provide feedback on this release. It was a great team effort!
As always, please feel free to share your thoughts in the comments section below or on share feedback through the RES Software UserVoice service.