Never in its history has the public sector faced such fundamental change. The financial challenges faced are well documented. However, at the same time that budgets are being squeezed, it’s becoming evident that organisations need to revamp and streamline how they deliver services to, and interact with, citizens.
The focus on transformation has led to a lot of onus falling on IT departments. They’ve become the engine room for change; the unsung heroes of local and central government, building the foundations for digital government. Tackling the challenges that they face and executing on a wider vision for service delivery is, however, no easy task, which is why the public sector is looking to embrace new technologies and platforms as a way to overcome IT-related hurdles.
The primary focus has been on how IT can make public sector organisations more efficient and deliver a better service to the end user in order to support wider initiatives such as mobile working, multi-device environments (bring your own device) and shared services. This means looking at how approaches to day-to-day computing can be improved.
The New Areas of Focus
For those operating in the public sector, common pain points that distract the team from being more proactive include spiralling volumes of service desk tickets, long login times, issues with roaming profiles and dynamic printing. To address these problems, the core areas of focus today fall into five broad areas:
- Automation – enabling new applications, upgrades, and patches to be pushed out to employees instantly, and new PCs and portable devices to be deployed rapidly
- Audit and compliance – where all employees’ task execution is documented and audited, and where role-based access management and reporting helps meet compliance mandates
- Self-service – a full-service enterprise IT store grants access to all basic services (not just apps) without the intervention of IT and enables employees to become intuitively ‘self-serve’ consumers, just as they are with their own personal devices
- Application management – deployment, management and securing of line-of-business applications (e.g. Microsoft Office) that are ‘context aware’
- Shifts towards shared services – to empower organisations to rethink their entire approach for securely delivering all IT services to their employees as well as to third-party organisations
Over the coming months, we will be running a series of blogs and webinars looking in depth at each of these areas, how technology can help those working in public sector IT, factors to consider before investing in new platforms, and offering some useful advice along the way! You can now register for our first webinar:
Keep posted for our next blog post, How to Alleviate Service Desk Blues. We welcome your feedback via the comments section below.