Tracey Mustacchio, CMO here at RES, recently posted a blog on UEM that got me thinking about summer and UEM (also known as workspace management, user virtualization, profile management, etc.) for healthcare.
In her blog she talks about she mowed her family lawn growing up and experienced a setback when the mower broke down. No big deal really. She and her family could wait a few days for the mower to get fixed – it was summer vacation; a time to kick back and relax. But when it comes to IT – especially healthcare IT – it’s never really summer vacation. When IT goes down for a healthcare provider, no one can afford to wait a few days for technology to come back online.
Less User Misery, More UEM
Of course, systems can go down for various reasons. We all know of the risk of a major outage or a denial-of-service attack where the entire IT organization calls “all hands on deck” to get things up and running again. But there is also a more insidious breakdown that happens all the time – when individual clinicians experience delays and obstacles in their everyday work environment. It’s not an overstatement to say that this can make work miserable for clinicians and the patients affected by the inefficiencies.
UEM is extremely important for healthcare IT. As I mentioned in my previous blog on IT service delivery for healthcare, IT needs a seat at the boardroom table where they can help devise and support business strategy. IT has the mission to support clinicians in their day-to-day tasks, and help the organization as a whole to continuously improve the delivery of patient care. Key to this objective is delivering an end-user experience that enables clinicians to focus on their jobs – rather than the technology that supports them.
Going on Autopilot
I recently spoke with one customer who put it quite succinctly that when it comes to IT… “Clinicians want to be on
autopilot”. All they care is that IT works and that they have a consistent experience across all of their devices. This is what UEM is all about.
At RES, we help healthcare IT organizations deliver a superior user experience with RES ONE Workspace, which goes beyond traditional profile management to enable IT to separate the clinician’s digital workspace from the systems and delivery technologies that create and sustain them to enable a consistent and stable user experience across devices and locations. When IT needs to change software solutions, upgrade the operating system, etc.; this approach makes the transition seamless, and sometimes invisible, to clinicians.
Quite frankly, what clinicians want is the benefit of better IT, but none of the headaches, roadblocks or delays – which is how it should be. To do their jobs effectively, clinicians shouldn’t have to care about system updates, finding the right printer, or struggling with new workspace requirements. IT should be able to do what IT does while clinicians cruise on autopilot – at least as far as technology goes. This gives your physicians, nurses and other clinical staff more time to focus their energy on patients.
UEM and Beyond
Context Aware and Consistent User Experience
But why stop there? At RES we have made the clinician experience consistent across all devices – laptops, tablets, smartphones, etc. With context-aware security and information access, clinicians can have visibility into the right patient data, at the right time and place. For an increasingly mobile workforce – and one that roams from facility to facility on a regular basis – this feature alone is an advantage for the IT organization that needs to ensure strict compliance with patient data privacy rules.
Automation and Self-Service
Pushing things even further, RES helps your IT team automatically deliver services and applications that can be predicted based on your clinicians’ needs. For those extra services that can’t be predicted, we offer a way for clinicians to request them online and receive them automatically. This is accomplished with RES ONE Service Store. The result is busy physicians and nurses who get what they want quickly without having to speak with IT or ask a manager to approve things ahead of time.
Hassle-Free for Healthcare IT
In the end, all of this adds up to an seamless and hassle-free clinician experience – one that drives productivity and effectiveness by allowing clinicians to focus more on their patients and less on technology. Maybe this isn’t exactly fun in the sun kind of stuff! But it surely helps reduce stress and improve service levels for both clinicians and IT – which ultimately makes everyone happier, including the patient. Plus with your IT organization able to automate those repeatable services, and clinicians able to be more efficient with their time…you may have more time to spend having fun in the sun…on your day off.