This past weekend I was catching up on my guilty pleasure, Master Chef, when I saw my first Windows 10 TV commercial ‘The future starts now’. (Thanks to my husband who was slow with the remote skipping commercials, I actually watched this one).
Besides being a feel-good video, the ending tag line caught my attention ‘A More Human Way to Do’. Sure it was aimed to us as consumers and our bright future where passwords are extinct and the world is operated through touch screens and voice. But since my career has been focused on solving technology challenges within the enterprise – I heard a different message.
It was a cry for help – help in transforming the way organizations think about delivering and managing apps, data and more to the workspace. Ensuring the focus is on delivering a workspace to the end-user (a human) not just to a physical device.
Shifting the Mindset of Technology Delivery
Think about your own IT service desk. When a new onboarding or workspace-related ticket comes across, how often does the ticket reference the configuration of the device type or VM and not the actual individual employee’s needs? At the service desk are you equipped to think about the solutions that meet that employee’s workstyle best – for example, are they remote? Do they require access from multiple locations? What tasks will they perform daily? What security risks are they prone to? If you are like me, you often forget about the events that initiated any request and often become focused around task completion – set up the laptop or VM, make the needed fix. The human element is often overlooked.
Or take the example of the dreaded OS migration (timely with the Windows 10 launch). How often has IT told employees, “Sorry, but we had to upgrade and in the process you have lost all of your personal settings. So you will need to start over.” Or said, “Oh you missed that memo with 25 steps on how to save your settings and 30 more for uploading them to the new system – sorry they are now lost, forever.”
So why now? Here at RES we have been helping customers take this people-first approach to managing and automating the workspace for 15 years. Take Eat ‘N Park for example; an organization in the hospitality space. Their IT department recognized the need for the personalized, automated delivery of IT services and applications to their users in order to overcome organizational challenges and increase IT / business alignment. They have successfully automated the onboarding and offboarding of employees, ensuring employees’ have what they need at the individual user level, not the device level.
Windows 10 can now drive these changes and accelerate conversations between IT, the business and the overall workforce. Answering the question of ‘how do we take a more human approach to working with technology’? One that will accelerate business operations and exceed employee expectations – specifically around the digital workspace.
Windows 10 is raising the bar for IT and increasing the demand for:
- Increased focus on the employee and their individualized needs
- Zero-touch & zero-impact application & workspace deployments and migrations
- Desire of immediacy that can only be delivered by IT through automation and self-service
I often start conversations with IT leaders with this basic question: are you equipping an end point or are you equipping your employee? At RES, we’re excited to help customers find a more human approach to their technology strategy. For some, it may start with the move to Windows 10. Others are taking steps today in their current environment. Either way, RES is happy to see this shift in the IT mindset and proud to be a part of it.