I am pleased to announce that RES ONE Service Store 2016 is now available for download on the RES Success Center. This release will be very valuable for administrators and for those deploying the solution. Here are just a few of the new key focus areas and features of this release:
1. Enhanced compliance and security
We continue to enhance our security and compliance capabilities within RES ONE Service Store. We have added some new license types and also new options to help with deployments on non-managed mobile devices.
New security licensing options – Two new license types are now available for customers looking to purchase specific capabilities around identity and access management. The current license that offers full RES ONE Service Store functionality has been renamed to Enterprise license.
Enhanced request visibility – End users can be notified when the actors take actions in which a smart rule is used, providing visibility into who is doing what and status of requests. For example, the end user can be notified which of the approvers rejected or accepted their request so they understand next steps.
Mobile configuration options – Users can now secure access to their app with a PIN code. In the Management Portal, you can make usage of this PIN code mandatory. Alternatively, you can now force users to provide their login credentials when they start the app. This helps you to prevent scenarios in which unauthorized people have access to the RES ONE Service Store environment if a mobile phone or tablet is lost, stolen or in a BYOD scenario when devices are not fully secured.
2. Streamlined deployment
It is important to us that RES ONE Service Store is easy to deploy and we continue to add features to ease the deployment process. With this in mind, we added two new key features for deployments and also added improvements in Building Blocks which will make sharing of services easier.
Attribute-based workflow triggers – Kick off service delivery when specific attributes about a person change, providing a flexible way to automate the delivery or adjustment of services. This is useful for onboarding/offboarding and scenarios where you need to automation attribute changes such as updating a phone number or name.
Placeholders for organizational attributes – User-defined organizational attributes can be utilized inside a workflow. This could include distribution, application owners, department manager, etc. Use placeholders to retrieve the values associated with the selected organizational context.
Building Block mapping – When importing a Building Block, map to existing objects in the RES ONE Service Store environment, including: people attributes, people identifiers and smart rules. This eases the sharing of Building Blocks between different environments, so administrators can avoid the manual editing and mapping.
3. Administrative flexibility
We develop our solutions with our users in mind and this release of RES ONE Service Store is evidence of that fact. There are many new features that add additional flexibility for administrators.
Multi-service delivery – Deliver the same service multiple times to the same subscriber, tracking subscriptions to services to ensure that they are returned after use. Users can request a service again with new data, without having to wait on dependencies/approvals in the workflow of the previous service delivery. This will enable almost immediate fulfillment of common requests such as placing an order for a device or onboarding a user.
Improved style editing – Use the new markup editor for text styling in service descriptions, messages in workflow actions and email notifications. Administrators will have a better experience with the option for hyperlinks and text drag-and-drop functionality and users will appreciate an improved visual presentation with style options (headers, block quotes, color, number lists, etc.)
Enhanced resource attachment – Upload resources directly and configure as many file repositories as necessary. Utilizing the RES ONE Service Store Datastore is still an option, but now you can easily attach a resource from an existing file share (need more here).
Management API (experimental) – Management functions can now be automated by using the REST/JSON Management API. This enables better connectivity between systems. Please provide feedback to RES on your experience with this new feature and ideas for improvement.
A big thank you to the RES development team for this new release of RES ONE Service Store. If you have any feedback or questions about this release, please contact us through the RES Success Center or share new ideas on UserVoice.