We are excited to announce the availability of the RES ONE Automation Connector for VMWare App Volumes™. This new connector provides IT administrators with the ability to enhance the delivery of applications via App Stacks by leveraging RES ONE Service Store’s powerful workflows. Customers can get to a higher degree of granularity (based on the user’s identity and role) when deciding who should receive access to a particular application set.

Streamlining IT service delivery
The provisioning and delivery of an App Stack could originate from a user request in the RES ONE Service Store portal or automated in an employee onboarding or role change scenario.

Self-service: IT can provide users with self-service capabilities. Users can select the App Stack they need to do their job for the amount of time that they need it. The self-service option could be extended to a service panel where business managers or IT service desk have the ability to assign or return App Stacks for specific users. The line of business owner and workforce management can have greater control and visibility into how their available software is being requested and utilized.

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Automation: RES can automatically assign and deliver App Stacks to users based on qualifications or identity with via a fully automated workflow to ensure that only those users who are receiving the resources, actually need them. This helps during onboarding and when users change roles. Once a user is finished using their App Stacks or in an offboarding situation, RES can automate the return of App Stacks for costs savings and to improve the utilization of resources and licenses.

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Accessing the RES ONE Automation Connector for VMware App Volumes
The connector can be found on the RES Success Center as a single downloadable msi containing:

  • RES ONE Automation tasks
    • App Volumes App Stack
    • App Volumes Directory
    • App Volumes Infrastructure
  • Quick Start GuideVMware_AppVolumes_img3
    • Overview
    • System Requirements
    • Use cases
  • Sample RES ONE Automation modules and runbooks
    • Examples showing usage for each task.
  • Sample RES ONE Service Store service
    • RES provides basic samples services to help customers jumpstart their service delivery with the Service Store.
  • RES ONE Automation help
    • Selecting F1 from the task window provides detailed help section on configuring the automation task.

Getting started
After installing the pack, administrators can use the sample modules to quickly begin building their specific RES ONE Automation modules and runbooks – include those runbooks into their own RES Service Store workflows or utilize the sample service included with the pack as a basis. The default installation directory for building blocks is: C:\Users\<<user\Documents\RES ONE Automation Connectors\VMware App Volumes.
The RES connector works directly with the App Volumes API to assign selected App Stacks to users, groups or computers. Several administrator-facing tasks were developed to simplify the building of automation modules and runbooks tailored to the organizations App Volume’s environment. These same helper tasks may be further utilized to track, modify and update individual App Stacks and user access to those resources.

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You’ll need an account in the App Volumes console that has API access. Enter the account information and App Volumes server URL in the RES ONE Automation’s global variables. This can be done when the connector is imported or any time after installation of the connector.
Walk through this process and use one of the sample RES ONE Service Store services included in the connector pack, customizing as needed:
Property page: Customize the title, logo and where to display the service.

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Attributes: Provide the App Stack ID or the App Stack you want to deliver to the user. You can use the Automation Manager sample runbook “List App Stacks” to retrieve information on all App Stacks available on the server. The output is formatted to be used as a RES ONE Service Store table attribute. This is useful if you want to build a service for administrators to quickly see all the current App Stacks and App Stack details.

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Qualifications: Configure who receives the service and any dependencies or restrictions.

Workflow: Ensure that the runbook was imported and that the parameters are set correctly. If you made changes to the runbook or added new attributes to the service, you should reconfigure the runbook workflow item. Customize the workflow by adding additional items such as approvals, messages and return workflow.

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Summary
RES can help you maximize the utilization of App Volumes features while maintaining granular control over application delivery, ensuring lines of business receive only the applications they require. Then, save costs and improve utilization of resources and license by automating the return of App Stacks once a user is finished using them or in an offboarding situation.

Not only can RES deliver unique benefits to the organization, but customers will experience increased control and better security and compliance, laying the foundation for IT as a Service. With RES and VMware working together, IT will save time and money through efficiencies and drive increased productivity and a better user experience.

*Following the launch of RES ONE Enterprise on February 21, 2017, RES ONE Service Store is now RES ONE Identity Director and RES ONE Suite is now RES ONE Enterprise.