If you’ve ever worked with RES PowerFuse, RES Workspace Manager and/or RES ONE Workspace then you are likely very familiar with the Management Console, a Windows based Management Console to configure, administer and maintain your digital workspaces. Although this Windows Management Console is still alive and well in every RES ONE Workspace environment and provides a consistent single point of administration, it’s time for a change. Let us tell you about the new web-based RES ONE Workspace Management Portal!
Introducing the RES ONE Workspace Management Portal
Our goal is simple: to streamline the workload resting on IT (specifically IT Helpdesk, IT Administrators, IT Managers, IT Security Officers) and to leverage the power analytics and reporting delivered by a modern, innovative and easy-to-use Management Portal for RES ONE Workspace. During the design phase, we went back to the drawing board and re-wrote user stories to provide you with a new, innovative platform to control your digital workspaces across multiple complex environments. We did not simply convert existing features which are currently in the Windows Management Console to the RES ONE Workspace Management Portal and add to that, we had to re-think our entire approach.
Installation and configuration
Before showing you the powerful capabilities of the RES ONE Workspace Management Portal, let’s get it installed first. Now this is really easy and straightforward, similar that you are used to with the Windows Management Console. All you need to have is an IIS Web Server and an internet browser (Microsoft IE or Edge, Google Chrome, Mozilla Firefox or Safari on a Mac) and the installer package of the RES ONE Workspace Management Portal.
Follow the instructions in the installation wizard and within a few minutes the RES ONE Workspace Management Portal is installed and a desktop shortcut is created on the first machine where the installation is executed. If you access the RES ONE Workspace Management Portal for the first time after installation, it will show the database setup page by default. Here you can manually specify the database details and credentials
All the current operations in terms of configuration, administration and maintenance RES ONE Workspace environments are now performed from the Windows Management Console. Our goal is to get you on the RES ONE Workspace Management Portal as soon as possible. But instead of delivering you a complete RES ONE Workspace Management Portal, when it is finished, we are taking a phased approach. Therefor you will notice in time, that more and more functionality will be available in the RES ONE Workspace Management Portal. To make life easier for you and avoid switching from Windows Management Console to RES ONE Workspace Management Portal all the time, we’ve build an integration for you.
Once the Management Portal integration is configured, features that are available in the Management Portal will not be available in the Windows Management Console anymore and are automatically redirected to the Management Portal. Of course you can access the Management Portal via an internet browser directly, without the need to open the Windows Management Console anymore.
Historically RES ONE Workspace contains a lot of information regarding the digital workspace. Think about the configuration which is required to deliver a context aware and secure digital workspace to the end-users, but also session information, auditing information, security logs, application usage for IT staff. Now this information is all stored in the RES ONE Workspace database. Having all this is really powerful and unique, but the biggest challenge is how to deliver a user friendly and easy-to-use way of accessing the right information at the right time, without going to dig into tons of data.
The foundation of the new RES ONE Workspace Management Portal, contains powerful search, filter and sorting capabilities. With these capabilities the RES ONE Workspace Management Portal delivers an easy-to-use view on the information you really need to solve a problem, configure or administer the digital workspace.
Now let’s get started and take a common example of the IT Helpdesk department to show you the power of searching and filtering. The IT Helpdesk is called by a user (Testuser1 in this example), who reports that his printer which he normally uses every day, suddenly does not work anymore. The first thing that the IT Helpdesk will do is search for the Workspace Analysis of the digital workspace for Testuser1.
The RES ONE Management Portal shows very quickly that there is an error reported for Testuser1 by showing a marker that an error has occurred at the last user session logon.
When entering the Event Log details, the list of chronological events for the session logon of Testuser1 is shown. By enabling the filter “Only show errors…”, the view on the event log is changed from all events to only the events that contain error(s). Optionally this can be combined with a search for “Printer” to narrow down the result to error(s) in the event log related to printers only.
In this example the IT Helpdesk employee spots an error on the printer that was reported by Testuser1, visible in the Event Log details. A next step in troubleshooting why Testuser1 cannot print, could be to determine if a change to the particular printer object was made. To get this information, he navigates to the Audit Trail in a new browser window, by typing audit in the tree view filer and searches for “Printer1stFloor” to determine if a change was made. The result is that no changes are made.
Now there is only one thing left which the IT Helpdesk employee can do, which is a check of the current configuration regarding this particular printer. To get to this information he navigates to the Network Printers section in the Workspace Analysis of this user session. Similar as the IT Helpdesk employee navigated to the Audit Trail, he now uses the filter in the tree view to navigate to Printers.
By applying the proper filters and search in the Network Printers section, the configuration of the particular printer can be gathered. By default, the information in the Workspace Analysis for actions (like this printer) is:
- The order of execution
- Is the object enabled
- Name of the object
- Options related to the object
- Connection State
- Access Control
- Administrative Note
Unfortunately, everything seems to be configured fine and the root cause of this problem needs to be delegated to the next line, the IT Administrator who is responsible for printing.
… And bringing information to the next line
Now the IT Helpdesk employee has opened three browser windows with the RES ONE Workspace Management portal, showing:
- Event Log details, filtered on Printers only with errors
- Audit Trail, filtered on recent changes on Printers
- Network Printers, filtered on the particular printer object which still causes a problem
Part of the foundation of the RES ONE Workspace Management Portal, is the ability to export information where possible. To bring the findings of the performed analysis above to the next line, the IT Helpdesk employee can export the Event Log details, Audit Trail and configuration of the Network Printer, by simply click the “CSV” or “XML” button on each of the screens. A file with the information will automatically be generated, which can be send to the IT Administrator.
This blog is only a small example how the RES ONE Workspace Management Portal empowers you to configure, administer and maintain your digital workspaces across complex multiple environments in such away it is easy-to-use and user friendly. It gives you the ability to get the right data at the right time by using powerful searching, filtering, sorting and analytics.
*Following the launch of RES ONE Enterprise on February 21, 2017, RES ONE Service Store is now RES ONE Identity Director and RES ONE Suite is now RES ONE Enterprise.